Product FAQ - Tour All Access Pass
QUESTIONS ABOUT THIS PRODUCT
What's a Tour All-Access Pass?
It's awesome! That's what!
Does an All-Access Pass include a ticket to the tour or backstage access?
Nope!
Do I need a ticket to the tour to buy this?
Nope!
I'm going to the tour already, do I get any cool perks on-site from this All-Access Pass?
Why yes! Stay tuned for more details in your email a few days before the tour kicks off in May!
Can I go physically backstage with this All-Access Pass?
Physically no, but virtually yes!
If I live outside the U.S. will I still be able to see all the content?
Yes with one exception. There's a digital album download included in this purchase. If you only receive the digital download if you live inside the U.S., otherwise you'll be able to view all content, pending your countries laws/internet policies.
Do I need any Apps or a specific device to view this content?
Nope! You can view all content on your computer or phone's internet browser. Per usual, a strong wifi connection will increase speed however everything has been optimized to work seamlessly on your 3G or 4G device.
DIGITAL PRODUCT - GENERAL FAQ & TROUBLESHOOTING
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I paid for it, but where is it (wtf?!) That sucks! Have you created a password to the store yet?
Yes:
Great! Simply login here then click Account --> Purchased Content showing all your content!
No:
Create Account here [LINK] All good, make one here, login and you'll be directed to your Purchased Content page in your Account. Click your content to view it.
I paid, but there's no content in my "Purchased Content" section! Did you receive a confirmation email post-purchase? No: Unless you saw a charge on your credit card, your purchase didn't go through. Try again here! Yes: Try logging out, logging back in again to refresh the page. If that still doesn't work please forward your confirmation email to ARTIST@Umusic.com explaining the issue. |